DELIVERY PROCESS

Our process is simple and transparent. Choose the diamond and/or setting you would like to purchase, add it to the shopping cart and choose a payment or financing option. Once payment is received we will then courier the stone to you, fully insured to the value of AUD 25,000.

For items 25k AUD and above we recommend Brinks or Visa Global Logistics (representatives of Ferrari). There are two options. LVP (Low Value Parcel) which is anything to the value of 50k USD. And their normal service which is over 50k USD.

LVP is $250 Metro.

For outside Metro please email Admin@wholesalediamondsdirect.com.au and we will organise the most cost effective service.

For parcel over 50k USD the price will change marginally from time to time due to market place factors. Please contact us at Admin@wholesalediamondsdirect.com.au and we will organise this with you.

We do not make margin off freight. As such we request prompt payment.

 

Insurance

Wholesale Diamonds Direct fully insures goods door to door up to $25,000 AUD. 

Above this amount WDD will liaise with the client to organise suitable, insured delivery of the goods.

Shipping

All shipments are sent out via AUS post, StarTrack or courier fully insured. The client must have a valid Driver's Licence or Passport for the Courier to sight. If you want to be able to have two different people sign for the package please contact Sales@wholesalediamondsdirect.com.au.

WDD tracks all shipments and will provide tracking numbers where appropriate and/or courier details. For High Value goods where a courier, armed or not, is used, delivery will be pre-arranged with the client.

For high-value items over $25,000 AUD, we use specialist, at times, armed couriers - Brinks, Toll Secure Ferrar/VGLi, TNT, Armaguard etc. WDD will liaise with the customer to organise these deliveries. These items will also be fully insured door to door. 

Guarantees and Return Policy

Please see our Terms & Agreements. (LINK)